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It’s normal to have a few questions before using our services, and we want to make sure all your queries are answered. While we cover the most frequently asked questions, please feel free to reach out to us at contact@swastha.co if you need more information.
Check the answers to frequently asked questions
Swastha ensures safety of the elders
Swastha partners with thoroughly trained and background-verified healthcare providers to ensure the safety and well-being of elders. Third-party services are used to verify credentials and maintain the highest safety standards.
Elders receive personalized attention through home visits, supported by real-time location tracking and emergency response features for enhanced security and peace of mind.
Swastha strictly adheres to confidentiality protocols to safeguard the personal and medical information of elders, ensuring their privacy is never compromised.
Personalized Care Made Simple: A 3-Step Process
Place a request for elderly care services, and our team will promptly connect with you to understand the senior’s preferences, interests, and unique requirements.
We arrange a personal or virtual meeting to gather detailed insights about the senior’s needs, ensuring a comprehensive understanding of their care expectations.
Based on the information shared, we carefully match the senior with a caretaker or companion whose skills and interests align perfectly, ensuring a comfortable and fulfilling experience.
Our Apologies: We're Here to Make Things Right
We sincerely apologize for any unpleasant experience you may have had with us or our team. This is not the kind of experience we aim to provide to elders or their families. Please reach out to Swastha's support team or email us at contact@swastha.co, and we will address the issue promptly.
Step-by-Step Emergency Response Process
The caretaker raises an alarm via the app or contact number, instantly notifying you and initiating the emergency protocol.
Swastha’s team, including nurses, ambulance services, customer care managers, and the management team, is immediately informed to coordinate swift action.
The elderly individual is promptly transported to the hospital specified by you or your family during registration, provided a bed is available at the facility.
Customized Hourly Care for Your Convenience
We understand that full-time or part-time assistance may not always be necessary. With our slot booking option, you can schedule services on an hourly basis (minimum of 2 hours) to meet your specific needs. Just share your schedule and requirements, and we’ll ensure personalized care for your loved ones.
