• General Terms
    • By availing Swastha’s services, the client agrees to abide by these Terms & Conditions.
    • Swastha provides personalized home care, companionship, and wellness services for elderly individuals based on their needs.
    • Services will be customized after an initial evaluation of the client’s requirements.
  • Service Subscription & Payments
    • Subscription Plans: Monthly, Half-Yearly, and Annual packages are available.
    • Payments must be made in advance before the commencement of services.
    • Additional services beyond the agreed plan will be charged separately.
  • Service Customization & Scheduling
    • The care plan will be designed based on the individual’s health condition, preferences, and requirements.
    • Any schedule changes or rescheduling requests must be made at least 24 hours in advance.
    • Swastha will try to accommodate changes, but availability is subject to staffing and operational constraints.
  • Cancellation & Refund Policy
    • Monthly Plans: Cancellation requests must be submitted at least 7 days in advance.
    • Long-Term Plans (Half-Yearly/Annual): Cancellation requests must be submitted at least 30 days in advance.
    • Refunds (if applicable) will be processed after deducting service charges and any availed benefits.
  • Medical Support & Emergency Protocol
    • Swastha provides non-medical and basic medical support as part of its care services.
    • We are not a substitute for emergency medical services.
    • In case of an emergency, Swastha will immediately inform the family/guardian, and external medical intervention may be required.
    • Clients must provide accurate medical history and emergency contact details.
  • Responsibilities & Liability
    • Swastha ensures high-quality care but will not be responsible for any pre-existing health conditions or sudden medical emergencies.
    • Clients and families must provide all necessary medical records, prescriptions, and specific care instructions.
    • Swastha shall not be held liable for any health deterioration due to unforeseen circumstances or undisclosed medical conditions.
  • Confidentiality & Data Protection
    • All personal, medical, and financial information shared with Swastha will be kept strictly confidential.
    • We do not disclose client information to third parties unless legally required or permitted by the client.
  • Limitation of Liability
    • Swastha and its employees, caregivers, or service providers shall not be held liable for:
      • Any injury, illness, or deterioration in health due to pre-existing medical conditions.
      • Delays or interruptions in service due to unforeseen circumstances.
      • Any loss or damage to personal belongings.
      • Errors or omissions in medical or caregiving services that result from incomplete or inaccurate information provided by the client or their family.
    • The total liability of Swastha under any circumstances shall not exceed the total amount paid by the client for the services rendered in the preceding three months.
  • Tax Clause
    • All prices mentioned are exclusive of applicable taxes unless explicitly stated otherwise.
    • Taxes, including but not limited to Goods & Services Tax (GST) or any other statutory levies, will be charged as per government regulations.
    • Any changes in tax rates or additional government-imposed charges will be reflected in the final invoice and must be borne by the client.
  • Termination of Services
    • Swastha reserves the right to suspend or terminate services under the following conditions:
      • Non-compliance with these Terms & Conditions.
      • Inappropriate behavior towards Swastha staff.
      • Non-payment of dues.
      • Any circumstances where service continuation is deemed unsafe or impractical.
  • Force Majeure
    • Swastha shall not be held responsible for any failure or delay in service delivery due to unforeseen events beyond its control, including but not limited to:
      • Natural disasters (earthquakes, floods, pandemics, etc.)
      • Acts of war, terrorism, or civil unrest
      • Government restrictions or legal regulations
      • Labor strikes or technical failures
    • If such an event occurs, Swastha will notify the client and resume services as soon as possible.
  • Jurisdiction & Governing Law
    • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of State of Rajasthan.
    • Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Rajasthan, India.
  • Grievance & Support
    • For any concerns, complaints, or feedback, clients can contact Swastha’s support team at contact@swastha.co.
    • We are committed to resolving issues promptly to ensure the best care experience.

By signing up for Swastha’s services, the client acknowledges and agrees to these Terms & Conditions.